CONDITIONS OF SHIPPING AND RETURN.
- In what areas do we deliver?
We ship to the Spain, Portugal, France and Italy.
If you want to receive an order in a different area, please contact us through the contact form or write to us firstname.lastname@example.org
- Shipping time.
Our shipments are made through the transport company Nacex within a period of 24-72 h. working hours (not including the times of management and preparation of the order), excluding the products to order in which a longer processing time is indicated.
- Shipping costs.
Shipping costs are free.
All the products can be returned, provided that the client communicates through the email email@example.com, his intention to return the product (s) acquired within a maximum period of 7 calendar days from the date of delivery. delivery and that the rest of the conditions established in this section are met.
The products must be returned correctly protected, always in their original packaging. The expenses related to said return will be borne by the customer.
In the cases of defective product or erroneous shipments, The Rubber Duck will be responsible for the return and replacement costs, provided that the client communicates this circumstance within a maximum period of 3 working days from the date of receipt of the shipment.
In the event that the return is for reasons not attributable to The Rubber Duck, which are due to a change of opinion or error by the customer at the time of making the purchase must be the customer who is responsible for returning or deliver directly the products in perfect condition without any undue delay and, in any case, no later than within 7 calendar days after receipt of the products. In these cases, The Rubber Duck will reimburse the client for all payments received, except for shipping costs that will be borne by the customer.
The Rubber Duck will proceed to make the refund within 7 calendar days from the date on which the products are received, and once the perfect condition of the same has been verified.
The Rubber Duck reserves the right to refuse returns under the conditions described in this section:
- When the return request is sent after the deadline, after the 7 calendar days since the delivery of the package.
- When the article is not returned with the original packaging, is without labels, in poor condition or has been used.
- When the collection of the package is not provided to our transport company, once the return procedure has begun.
- Once we receive the package in good condition, and following the conditions of use, The Rubber Duck will proceed to pay you the amount corresponding to the purchased product within a period of 7 working days, discounting the return costs.